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Leading the Way in Workforce Management and CX Innovation
Leveraging over 18 years of expertise in CX, Contact Centres, and BPOs globally, we specialize in Workforce Management across diverse industries. Our mantra, Making Today Better than Yesterday.
A Passion for Elevating Workforce Management Excellence
Our vision is to raise the quality of Planners to new heights. WFM is more than just Forecasting and Scheduling. How can you make a more efficient workforce, lower costs, meet all your KPI’s and improve Customer Satisfaction? We can help.
Workforce Training
We empower your staff, to automate, improve processes and strive to reduce costs and improve Customer and Agent Satisfaction.
Managed Services
We offer seasoned, experienced WFM professionals who can seamlessly lift the additional workload and ensure business continuity until the Planner returns or a suitable replacement is found.
Improve Customer Satisfaction
Enhancing your WFM processes ensures improved customer satisfaction by optimizing efficiency and performance
Meet KPI’s
By optimizing your WFM processes with our expertise, we help you meet all your KPIs and enhance overall performance.
Forecasting
We ensure accurate forecasting that helps you meet all your KPIs and enhance overall performance.
Scheduling
Efficient scheduling is key to meeting your KPIs and enhancing overall performance.
An array of resources
Our comprehensive suite of professional services caters to a diverse clientele, ranging from homeowners to commercial developers.
WFM Training
At DesCo, our mission is to elevate your Workforce Management Professionals to global industry standards. While we specialize in Nice IEX and Alvaria (formerly Aspect), our training covers WFM principles applicable to any Workforce Management Solution. We empower your team to automate processes, enhance efficiency, and drive cost reduction, all while boosting Customer and Agent Satisfaction.
WFM Managed Services
Many organizations excel in planning but struggle when it comes to managing their Planners. When a Planner unexpectedly leaves, goes on maternity leave, or when business growth outpaces recruitment efforts, the additional workload often falls on the existing WFM team. At DesCo, we provide seasoned, experienced Workforce Management professionals who can seamlessly handle this extra burden, ensuring business continuity until your Planner returns or a suitable replacement is found.
WFM Consulting Services
Many organizations invest heavily in their systems but see limited returns. Let DesCo’s experts evaluate your processes and assess your staff, providing a detailed report on where improvements can be made. Unlike general consultancy firms, DesCo specializes exclusively in Workforce Management (WFM), offering targeted insights that can save your organization millions. Discover how we can maximize your WFM potential!
Looking for the right WFM system? With our extensive knowledge and experience working with product providers worldwide, we can accurately scope your requirements and recommend the best system for your organization.
Contact Us
Ready to elevate your Workforce Management? Our vision is to raise the quality of Planners to new heights. WFM is more than just Forecasting and Scheduling—it’s about creating a more efficient workforce, reducing costs, meeting all your KPIs, and boosting Customer Satisfaction. Contact us today to learn how we can help you achieve these goals.
Tel: +27829951720
email: info@descowfm.com